All Speakers Speaker Israel Ramírez Position: Rest. Manager Company: Saddle 1* Michelín Raised in a family-run restaurant and driven by the desire to turn my hobby into a career, I have dedicated much of my life to the study of beverages as a sommelier. In recent years, my focus has shifted to managing the business, nurturing talent, and bringing to life the restaurant of my dreams: Saddle—a fine dining, classic-contemporary à la carte establishment where everything revolves around the guest. Sessions Mon 15 Sep 12:30 - 13:00 Customer ExperienceMarketing Hyper-personalization of the dining room: data that transform the art of service