FAQs

TYPE OF PASSES

What types of passes are available?

Business Pass
Premium VIP Pass

What is the difference between each pass?

You can find a detailed comparison of all pass types here.

You can also check the Congress Agenda to see which type of pass is required for each session.

IS THERE A LIVE STREAM?

AUTÉNTICA is a 100% in-person event. Sessions from congress will not be streamed live. However, once the event has concluded, all sessions will be available on our Video On Demand platform for three months.

How does the Video On Demand platform work?

The event offers complimentary access to the AUTÉNTICA Video On Demand platform to professionals who attended the event in person with a Premium VIP, Platinum, Speaker, or Press Pass.

Access details will be sent to the email address used during registration approximately two weeks after the event.

For all other professionals, access to the platform will be available for purchase. Once the event has ended, the Virtual Pass can be purchased through our website.

REGISTRATION

I’m having trouble starting the registration process.

Once you access the registration page, you must select the type of pass you wish to purchase, as well as the number of attendees you want to register. After completing both fields, click the “Continue” button to proceed with the registration process for AUTÉNTICA.

I have a discount code. How do I register?

AUTÉNTICA is a professional event supported by several associations and partner organizations that may offer exclusive discounts to their members.

If you have a discount code, access the registration page and enter the code provided. Once you click “Apply Discount,” the ticket option to which the discount applies will be highlighted in blue.

How do I know if my registration was successful?

Once you complete the registration process, a confirmation message will appear on your screen.

You will then receive a confirmation email containing a link to download your pass in PDF format.

If you do not receive the email, please check your SPAM or JUNK folder, as it may have been filtered there.

We also recommend adding to your contacts to ensure you receive future communications and important emails.

The registration page isn’t working.

Some corporate networks may block access to the registration platform.

Please try accessing the AUTÉNTICA registration page using a different browser, an incognito/private browsing window, or your mobile device connected through your mobile data network.

If the issue persists, please report it to registration@autenticapremim.com or try again after a few minutes.

I would like to request an invoice.

Once your pass purchase for AUTÉNTICA s complete, your invoice will be generated automatically.

You can download it from the confirmation email you receive after your payment has been successfully processed.

If you do not receive the invoice, please check your SPAM or JUNK folder.

We also recommend adding to your contacts to ensure you receive future communications.

My VAT number is incorrect.

Please make sure you enter the legal company name associated with the VAT number you are providing.

If you are registering as an individual or self-employed professional, please enter your national ID number (including the letter, if applicable) together with your full name.

Other registration-related issues.

If you are experiencing any other registration issues for AUTÉNTICA, please email us at registration@autenticapremium.com describing the problem.

Any additional information will help us resolve the issue more quickly (for example, the browser you are using, error messages, screenshots, etc.).

I have already registered. What do I need to access the event?

Your confirmation email includes a link to download your final pass in PDF format.

Please print your pass in color.

Upon arrival at the venue, you will receive a lanyard and badge holder so that your accreditation can remain visible at all times.

Exhibitors may ask to scan your badge using contactless technology to record your interest in their products and services.

I registered as press but haven’t received my pass.

Once you complete your press registration, you will receive an email informing you that your application is under review.

This validation process ensures that everyone registering as press genuinely works in the media or in communications-related fields.

Once your registration has been approved, you will receive a second email containing your press accreditation and event pass.

Please note that the validation process may take anywhere from a few days to several weeks, depending on how close the event date is. Applications submitted closer to the event are generally processed more quickly.

STUDENTS

Can students attend AUTÉNTICA?

AUTÉNTICA is exclusively a professional event.

However, educational institutions or student groups interested in attending may request information about attendance conditions by contacting the event organizers.

How can an educational institution request student attendance?

Educational institutions or student group coordinators should send their request by email to:

📩 talent@autenticapremium.com

The AUTÉNTICA team will provide information regarding participation requirements and the access procedure.

Who is eligible?

Professors teaching degree programs related to the real estate sector.
Final-year undergraduate or master’s students in real estate-related disciplines.

On which day may students attend?

Student access is only permitted on the final day of the event: Tuesday at 14h

Attendance is subject to prior approval by the organizers and the participation conditions established for each edition.

OTHER

Will the exhibitors’ list be available?

The list of exhibitors participating in AUTÉNTICA will be available on the event website and mobile app approximately one month before the event.

What services are available at the venue during AUTÉNTICA?

A cloakroom service will be available at a cost of €3 per suitcase and €2 for backpacks and coats.

The event also features a mobile app where attendees can access the exhibitor list, event agenda, speaker directory, and all relevant event information.

I need a visa.

Obtaining the necessary visa is entirely your responsibility.

If you require a visa support letter to attend AUTÉNTICA, you may request one through the registration system after completing your registration. Please note that a minimum purchase of one Premium VIP Pass is required to be eligible for a visa support letter.

Please be aware that issuing a visa invitation letter does not guarantee that your visa application will be approved by the relevant authorities. Visa processing and approval are solely at the discretion of the appropriate embassy or consulate.

If your visa application is denied or you are unable to attend the event for any reason, ticket purchases are non-refundable in accordance with the General Visitor Terms and Conditions.

We will provide the invitation letter upon request through the registration form, but we cannot accept responsibility for the outcome of any visa application.

Your invitation letter will be attached to your registration confirmation email after you have requested it during the pass purchase process.

Is there a VIP Lounge?

Certain areas of the event, including the VIP Lounge, are reserved exclusively for industry professionals.

These areas will be clearly identified, and the organizers reserve the right to request proof of professional status at the entrance.

I’m an exhibitor and have questions about my participation.

If you are exhibiting at AUTÉNTICA and have any questions, remember that your Exhibitor Area contains all the information related to your participation, including the communication toolkit for promoting your presence and the Exhibitor Guide.

You may also contact your Sales Executive directly or email us at operations@autenticapremium.com

CONTACT

Need information that isn’t covered here? Get in touch with us!

FAQs: Frequently Asked Questions

I am having trouble starting the registration process

Once you access the registration page you need to select the type of pass you wish to purchase, as well as the number of visitors you wish to register. Once you have completed both fields you can continue with the Auténtica Food Fest visitor registration process by clicking on the “Continue” button.

Will the event be live streamed?

Auténtica is a 100% in-person event, and the sessions of the Auténtica Congress will not be streamed live. However, once the event has ended, the sessions will be available on a Video On Demand platform.

How does the Video On Demand Platform work?

The event offers free access to the Auténtica Video On Demand platform to registered professionals attending in person with a Premium VIP Pass, Speaker Pass, Press Pass, or Exhibitor Pass.

For all other professionals, access to the platform will require payment. Once the event has ended, the Virtual Pass will be available for purchase through our website.

I have a discount code, how do I register?

Auténtica Food Fest is a professional event that has the support of several associations and collaborating entities that can offer exclusive discounts to their associates. If you have a discount code, you can access the registration page and enter the code provided. Once you click on the “Apply Discount” button, the entry option to which the discount applies will be colored blue.

How do I know that I have registered successfully?

Once you have completed the registration process you will see a confirmation message on the screen. You will then receive an email from which you can download your pass in pdf format.

If you do not receive this email, please check your SPAM or JUNK EMAIL folder, as sometimes mail may be directed there. We recommend that you add our email address as a contact to receive future communications or important emails.

I would like to request an invoice

At the end of the purchase of your accreditation for Auténtica Food Fest the invoice will be generated automatically. You will be able to download it from the email you will receive after confirming the payment.

If you do not receive the invoice, please check your SPAM or JUNK EMAIL folder, as sometimes mail may be addressed there. We recommend that you add our email address as a contact in order to receive future communications or important emails correctly.

The registration page does not work

Some networks may block access to the platform. Try accessing the visitor registration page using a different browser, an incognito tab or from your mobile device connected to your mobile data provider.

If the problem persists, you can notify us of the error at registration@autenticapremium.com or try again after a few minutes.

I have already registered, what do I need to access the event?

In the confirmation email you will receive you will find the link to download the final pass in pdf format. You must print this pass in color. At the venue we will provide you with a lanyard and pass holder so that you can carry your badge visible at all times. Exhibitors may ask you to scan your pass with contactless technology to save your interest in their services and solutions.

Is the list of exhibitors available?

The list of exhibitors participating in Auténtica Food Fest will be available on the event’s website and APP 3 weeks before the event.

What services does the venue offer during Auténtica Food Fest?

All visitors, exhibitors and speakers at Auténtica Food Fest have free cloakroom service.

The event has an App for visitors where the list of exhibitors, the event agenda, the list of speakers and all the information about the event is available.

What hygiene, safety and prevention measures are applied in relation to COVID19?

Nebext, as the organizing entity of Auténtica Food Fest, we have designed a protocol of health and safety measures to provide everyone with a safe environment for doing business.

These measures will be applicable both in the accesses, as well as in the exhibition pavilion of industrial solutions and the auditoriums.

You can check all the applicable measures.

I’m an exhibitor, I have some doubts about my participation

If you are an exhibitor at Auténtica Food Fest and you need to solve some doubts, remember that through your Exhibitor Area, you will find all the information about your participation in the event, the communication kit to promote your participation or even the Exhibitor’s Guide.

You can also contact your Sales Executive directly or send us an e-mail to operations@autenticapremium.com.